Below you'll find what our customers have to say about their RV shopping experience with Gateway Airstream
Paula Drieci- Florissant MO
Thank you so much for assisting us with the purchase of our first Airstream!
We knew we wanted an Airstream and Amy was great at helping us to narrow down our choices. She has also been following up regularly to make sure we have any questions answered. Thank you Amy!
Our walk-thru - by Greg - was fantastic! He was very knowledgeable, didn’t rush us and was really down to earth in his explanations.
Ronald in financing was professional as well as personable and made that process go smoothly.
We appreciated meeting people in the Service department, and of course meeting Julie, who knows exactly whom we need to talk to about whatever.
We’re looking forward to many years of camping in our new rig.
Tammy Schmitt- Wentzville MO
I can’t say enough about Ciarra B our sales rep, she’s top notch! She made sure the entire purchase process was a great experience!
GO SEE HER for your RV purchase, she did not disappoint!!!
Our pick up experience was great as well, as soon as we walking in they treated us like VIP’s
Greg the very knowledgeable tech that did walk through with our new RV was great as well.
Awesome experience all around at BT Campers Sales.
TAMMY BIRCH- ARNOLD MO
My husband and I just bought a Travel trailer from BT. Our salesman, Anthony Hill was wonderfull . Our whole experience was exceptional from the minute we walked in the first time till the time we picked up our trailer.
Russell Heath- Greenville WV
Can't say enough about Parts (Annie), Service (Stephanie/Angie), and the Airstream repairman, Curt. Though they were fully booked, they made time to replace two tires. We then asked that they take on some added repairs and of course....they did. All repairs done within a few hours. When completed, Curt added, "Oh yea, you door was not aligned...it is now". We learned that Curt "knows everything" about Airstreams, with 13+ years working on them. He's definitely their expert.
An added plus, we stayed in their on-site campground, a real service convenience.
They have a great team....and great management/leaders. We will try to schedule "routine" work as we pass through in the future. We highly recommend.
Bob and Susan Benz- Livingston AL
Even though we were not able to complete an exchange for a different type of 5th wheel, we would like to share our experience with Anthony.
He was a delight to work with. Very knowledgeable and attentive to our requests as well as desires for a toy hauler vs our existing RV. We would highly recommend him.
Chuck Sanders- Manhattan KS
On Sunday, 12 June, we were on our way from central Kansas to a summer teaching appointment at Norwich University in Vermont. Around mid-afternoon we pulled into a gas station to fill up and ran over a protrusion extending from the gas pumps. We sustained damage that rendered our black and gray water holding tank valves inoperative. We had used the Bill Thomas dealership in Wentzville, Missouri for repairs in the past, and we were very satisfied with the results. We decided to drive there and ask them if they could work us into their tight schedule so that we could move on to our appointment in Vermont. We knew how busy the folks in Wentzville always are, and we also knew that our request was a long shot, but it was the only option we had.
We arrived in Wentzville around 10 AM on 13 June and explained our dilemma to Curt Rathjen, the dealership’s service advisor, and Renée, the dealership’s service scheduler. We told them of our plight, and rather than saying, “well folks, we’re booked up and there’s nothing we can do for you until next week, Curt began immediately to take notes and consulted with Renee to fit us into their already-full schedule.
They allowed us to park our unit on one of their pads and stay there overnight, and the next morning they pulled our camper into the service bays and began to repair the damage. Working as they could between other previously-scheduled repair jobs, they had us back on the road by early afternoon. Their special consideration allowed us to continue our trip north and fulfill our teaching appointment in Vermont.
We sincerely appreciate the extraordinary consideration extended to us by Curt, Renee, and the service professionals at this dealership, and we highly, highly recommend that if others have trouble with their Airstream, they take it straight to Bill Thomas!
Chuck and Cate Sanders
Janese Sondag- Columbia IL
Also wanted to give a shout out to Ronald in Finance. It was such an easy process to complete the paperwork on our purchase.
Janese Sondag- Columbia IL
This was the first time we had the pleasure of dealing with Bill Thomas RV. Our experience was great from our salesman Dale and our walk through guy Matt. We spent the Friday night on one of there pads there and clarified a few minor things on our camper and left on Saturday. After getting home we noticed a small problem with the license plate holder, so I called and in 2 days we had a new one delivered. We were very happy with our experience there.
James- Wardsville MO
Traveling the trailer power jack failed on my 2019 Airstream leaving me "hitched". Pulled into BT Thomas and explained I could not unhitch without a working jack. Within 10 minutes I had two techs installing a new power jack. I was back on the road in a half an hour - and no charge as it was covered by the warranty. Great service and attention to detail! THANKS!
Danny- Lake Saint Louis MO
From first look to purchase was a no hassle experience. We knew what we wanted and Scott made it happen with ease. Everyone on staff has made us feel welcome and have been very accommodating.
Sandy- Jonesburg MO
Scott in sales was amazing and extremely helpful. He was responsive to all my questions and concerns. Bill completed my walk through when I picked up my new camper and took all the time necessary to answer my questions and show me all the features. From the finance department to the supply store clerk, everyone was so helpful and attentive. I couldn't be more please!
Richard- Waukee IA
Great Customer Service! The entire staff at BT Camper Sales was very attentive and helpful. Scott Collins did an excellent job guiding us through the process of selecting our Airstream. Cal was very thorough and patient during the walk-through process. Thanks.
Kimberly- Washington MO
Amy McCutchen was a total doll! And she definitely knows her stuff. Very patient and helpful with all of our questions and concerns. Takes a personal interest in her customers! Important for newbies in the camper world!! Feels like we will have a very positive future relationship with this dealership!
Robert- Trenton IL
Our salesman, Anthony, made us feel confident about our choice throughout the entire process, and was very easy to get a hold of whenever we had a question. Jesse in financing made that part as easy and quick as possible, and also helped us choose a great extended warranty. Colin walked us through the camper at delivery like it had been his own for years— that made a great impression as well.
Scott- Wentzville MO
Just wanted to give a shout out to Bill Thomas RV for a job well done! Everyone from DALE in the sales department and TODD in service department for taking care of some warranty issues for us in a timely manner for our Columbus 1492. The service department did a wonderful job with the repairs also.
Bill Thomas is great place to buy your RV.