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Customer Reviews

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My trailer repairs

The commitment from the techs at Bill Thomas are very pleasing. They did amazing work on our Lance trailer and we are more than pleased. - Doug from St. Peters, MO

excellent parts dept

I called over asked if had flat trim was informed cold get it in couple days. In couple days had it and was just what I wanted. - Kenneth from Jonesburg, MO

Finally loving my Basecamp

Brought in my Basecamp after having another dealership try to fix it. I had many issues that I thought would never get fully addressed, minor, mostly, but the overall effect was infuriating. Brought it into your service department and Eric did some voodoo magic or just plain old unbelievable awesome work that, so far at least, had me super happy. The extra mile he went for me and the effort he put in are a rarity these days. He, and the help your service department gave me will be why I buy my next Airstream from you and made me regret not having done so originally. I will recommend your service department to anyone that asks. Thanks are not enough, Ed H***** - Terrence from Wentzville, MO

Our Sincere Appreciation To the Staff of Bill Thomas RV!

Our Sincere Appreciation To the Staff of Bill Thomas RV!
We discovered a problem with one of the wheels on our Airstream trailer. We then discovered that the certified Airstream service facility in our area was Bill Thomas. We had absolutely no idea– and very little hope–that we could obtain service on a walk-in basis, especially on a Monday afternoon. At the facility and were directed to the service scheduling area where we met Mr. John Buford. We told him of our plight, and rather than saying, “well folks there’s nothing we can do this afternoon” he began immediately to take notes and fill out a service plan. He then contacted the repair folks and immediately we were told to prepare our camper to be pulled into the service bay.

They pulled the camper into the service bay and he disassembled the wheel that I thought was giving us trouble. That wheel was fine, so he put it back together and, without us even asking, said he would take a look at the other wheel. When he did, it turned out that the problem was worse than we even thought. The interior of the wheel had completely disintegrated. If we had continued to drive on that wheel we might have lost it while going down the interstate, had a fire in the wheel, or simply had it go flat. At any rate we would have found ourselves stranded on the side of the road.
In three hours we had gone from completely stranded to back on the road again with a clean bill of health, and all this was due to the kindness and competence of the folks at Thomas RV. We wish to extend our deepest appreciation to Mr. Buford and all the other professionals at Thomas, and we highly, highly recommend that if others have trouble with their Airstream, take it straight to Bill Thomas!

Chuck and Cate Sanders
- Charles from Manhattan, KS

amazing customer service

everyone we came in contact with at Bill Thomas, from sales, service, and financing, was professional, patient (we were brand new at camping), and they seemed to really enjoy what they do. we will definitely be customers for life - Angie from Foristell, MO

Really pleasant

An actual CSI transcript from an actual customer, Jim D:

Q01: Did your salesperson treat you with courtesy and concern? Yes
Q02: Was your unit prepared to your satisfaction at time of delivery? Yes
Q03: Satisfied with explanation of features, warranties & maintenance? Yes
Q04: Who or what prompted you to visit Bill Thomas Camper Sales? "Word of mouth from someone else."
Q05: How likely would you recommend Bill Thomas Camper Sales? 10 - Definitely Would
Q06: What have they done to earn that rating? "They were just very helpful, and when we were looking at the camper we were buying they took a great amount of time with us. Austin was our salesperson. He was just really pleasant."
- Jim from Wentzville, MO

Amy was fabulous. We also loved Bill.

This an actual CSI transcript from an actual customer:

Q01: Did your salesperson treat you with courtesy and concern? Yes: "Amy was fabulous. We also loved Bill. He was very attentive to teach us how to hook it up. The other guy that came out was very helpful. I think his name was also Bill. We wanted to make sure it was hitched up correctly, and he took care of it for us. The delivery was last week, but due to the rain, we had to hold off until today. They graciously held it for us."
Q02: Was your unit prepared to your satisfaction at time of delivery? Yes
Q03: Satisfied with explanation of features, warranties & maintenance? Yes
Q04: Who or what prompted you to visit Bill Thomas Camper Sales? Referred By Someone: "We were out there with some friends, J.. and C.... L....., who purchased a used 5W. We looked around while they were there. We did not pull the trigger on our fist visit, because we were caring for aging family. We saw the L.....s had so much fun with their purchase, that we decided, why not? We bought a TT and a pick up on the same day."
Q05: How likely would you recommend Bill Thomas Camper Sales? 10 - Definitely Would
Q06: What have they done to earn that rating? "They sold me perfectly. If I ever buy another, it would be with them. They were so attentive to our needs. It was perfect. An all out 10. I really liked the professionalism of Amy and how Bill instructed us. He was very thorough and concise."
- Danny

They were not high pressure at all. They were kind, patient,

This is an actual CSI transcript from an actual customer:

Q02: Was your unit prepared to your satisfaction at time of delivery? Yes
Q03: Satisfied with explanation of features, warranties & maintenance? Yes
Q04: Who or what prompted you to visit Bill Thomas Camper Sales? "Curiosity. We had gone to a couple places close to home, and we saw one that was kinda what we wanted. The place we used before had gone out of business. The other places did not have the models we were interested in. We wanted to actually see them and get a feel for them. My wife found them on the internet when she googled RVs. We decided to check it out. We wanted to see if they had what we were looking for, so we could see it."
Q05: How likely would you recommend Bill Thomas Camper Sales? 10 - Definitely Would
Q06: What have they done to earn that rating? "They were not high pressure at all. They were kind, patient, and listened to what we were looking for. They were just understanding to our situation. We had some problems with our last camper. They made sure the kind of unit they showed us was the kind of unit we were looking for. The parts manager volunteered to help us find the specific kind of wheel shocks we needed. All 3 of the people I dealt with were all great. Austin was our salesman, and he was low key and helpful. The manager came up to us without being intrusive and offered to help us out."
- Larry

John did a Great Job

From a Service CSI Report:

Was everything done to your satisfaction? Yes
Q02: Were you satisfied with the treatment by the personnel? Yes: "Very, very well. John Buford is the service manager and he did a great job."
Q03: Would you do business again with the service department? Yes: "Absolutely."
Q04: Any suggestions on how the service department could improve? "No. They did everything I asked for and on time."
- Larry from Wentzville, MO

They are very good

From a Service CSI report:

Was everything done to your satisfaction? Yes
Q02: Were you satisfied with the treatment by the personnel? Yes: "They are very good and I noticed there is some improvement with personnel. The customer service seems better than when I originally bought the camper."
- Larry from Wentzville, MO